Client Success Coach
Company: Great Assistant
Date Posted: March 24, 2025
Employment Type: Full-Time, Flexible Schedule (0.75 FTE)
Location: 100% Remote (US National)
Salary: $60,000 Annually
Benefits: Retreats
Are You a Great Coach?
Mission Statement
The Client Success Coach role exists to help our Entrepreneur-Clients prepare themselves for the arrival of an Executive Assistant.
As a Coach, you will:
- Teach: Learn and deliver our curriculum on delegation, onboarding, and company values
- Coach: Help Entrepreneurs complete program assignments
- Provide Accountability: Maintain focus through regular co-working meetings
- Cheerlead: Offer positivity and encouragement
- Recommend Added Services: Identify opportunities for additional support
- Generate Referrals: Ask for referrals at strategic points
- Provide Tech Guidance: Help set up proper tech stack (1Password, Asana, etc.)
- Collaborate with the Production Team: Work toward shared program outcomes
Outcomes
- Manage 20-25 Entrepreneur-Clients within 90 days
- Maintain NPS of 90+
- 90% completion of Phase 1 in under 3 weeks
- 9/10+ Handoff Quality for all clients
- 50%+ continuity program registration
- 4+ month average duration in continuity program
- 2+ referrals per month
- Continuous improvement of coaching resources
Competencies
- Warm, patient, and enthusiastic coaching style
- Strong questioning and guidance skills
- Systems-design mindset
- Tech comfortable (Google Workspace, Asana, etc.)
- Resilient with challenging personalities
Fit with Company Culture
Four Core Values:
- Be accountable & transparent
- Show people you care
- Pursue mastery & growth
- Ensure four-way workability
Purpose: Create the freedom to focus on what matters most.
Mission: Creating time freedom for 1000 entrepreneurs and their assistants by 2026 (currently at 800).
Compensation
- $60,000 / year for 0.75 FTE
- No benefits
Hours
- Standard North American business hours
- Flexible schedule meeting these requirements:
- Hitting all metrics
- Excellent client service
- Weekly production team meeting
- Weekly whole team meeting
- 2 quarterly planning days per quarter
- Possible annual team retreat
Equipment
- Reliable high-speed internet
- Your own computer capable of running Google Workspace and Zoom simultaneously
About Great Assistant
Great Assistant is a small team of 7 people that has helped hire 800+ Executive Assistants for Entrepreneurs across the US and Canada. Owned by award-winning Entrepreneur Tim Francis (Austin, TX).
To Apply
- Your city
- Three specific reasons you're a great fit
